Terms and Conditions for the Courtly Application

I. General Provisions

These rules and conditions govern the relationship between "Courtly" Ltd., a company registered in the Commercial Register with UIC: 208395220, with registered office and management address: Sofia 1303, "Hristo Botev" Blvd. 117, hereinafter referred to as "Courtly" or "the Application", and any person who uses the services offered by the Application, hereinafter referred to as "User" or "Merchant".

The User declares that they are of age or have parental permission and have the legal capacity to enter into a contract, allowing them to make a reservation and pay for services, or have the legal capacity to offer services in the Courtly application. The parties agree that their relationship is governed exclusively by the general terms and conditions for use of the Courtly application.

II. Terminology

Throughout this Agreement, the following words and expressions shall have the meanings specified in this section:

User - anyone who has registered a profile in the Courtly application;
Merchant - anyone who has registered a profile in the Courtly application and operates a sports club in Bulgaria, offering sports facility rental, services, or promoting their activities;
Courtly - is an application providing services for connecting Users and Merchants in an easy and fast way using mobile devices (tablets and phones) connected to the internet;
Reservation - an electronic record in the Courtly database that contains information about the user, the location (the Merchant's facility), date, time, type, price and duration of the reservation.
Client - any User who has an interest in or uses a service from one of the Merchants. The Merchant decides how and what to provide to their clients.

III. Subject of the Agreement

The Courtly Application provides Users and Merchants with permanent access to the Application for managing sports complexes and online reservations. After registration, the Merchant receives a profile through which Users of the system have the opportunity to select available sports facilities or other services offered by the club and make a reservation with the possibility of online payment via mobile device.
Each user declares that they are familiar with and agree to these general terms and conditions for use of the Courtly application in the following cases:
1. When loading and using the Courtly application;
2. When registering a profile in the Courtly application.
Each Merchant declares that they are familiar with and agree to these general terms and conditions for use of the Courtly application in the following cases:
1. When loading and using the Courtly application;
2. When registering a profile in the Courtly application.

IV. Prices and Payment Methods for Services

All services of the Courtly application are provided to Users in the following way:
1. The User selects the respective service or package of services and depending on this pays a monthly fee, and/or loads their profile with a deposit amount to use certain services;
2. In case of online purchase from User to Merchant, Courtly acts as an intermediary and transfers the amount to the club after deducting the respective bank fees for bank transactions.
The services of the Courtly application are provided to merchants in the following way:
1. The Merchant selects a service or package of services and depending on this pays a monthly maintenance fee and provides the other party with advertising space on the territory of the sports club and on the sports facilities. The specific parameters regarding the monthly fee as well as the number, volume and type of advertising facilities are agreed upon additionally depending on the specific parameters.
2. The prices of services offered by the Merchant are determined by the respective Merchant and include all taxes and fees.

V. Rights and Obligations of Users

To use the Courtly application, the User must enter the Application by downloading it from the App Store or Google Play store. When entering the application, all registered Merchants are visible to each User. To use any of Courtly's services, the User must register. This can be done directly through a Facebook or Google profile, or by registering through the standard registration form. With each registration, Courtly processes information that constitutes personal data of the user, namely: names, photos, address, email address, gender, age, date of birth, phone number and other data.
With these General Terms, the User agrees that they are familiar with and accept the Privacy Policy of the Courtly application and gives their consent for their personal data to be processed for the purpose and for the period of time as detailed in the Privacy Policy of "Courtly" Ltd., which is available in the Courtly application.
The User agrees that the Courtly application is a fast and easy way to connect the User with the Merchant, but Courtly is not responsible for the quality of services offered by Merchants, including not responsible for the quality of the courts, not responsible in cases of rude and indecent behavior by player(s), etc. The User is obliged, in case of claims regarding the quality of services offered by Merchants, to contact the specific Merchant who provided them with the specific service, and if an online payment is made, the User is aware and accepts with these General Terms that the amount for the reservation will be transferred to the Merchant and will not be refunded, unless the rules of the respective Merchant allow this.
The User agrees that some Merchants offer the online payment service, which is carried out through DSK AD. Courtly does not store bank card data. In case the User chooses online payment but correctly cancels the made reservation, the amount will be refunded to their card account, according to the cancellation rules of the respective Merchant. For the purposes of these General Terms, "correctly cancelled reservation" means that the User has cancelled the made reservation within 24 hours before its start or due to bad weather conditions has contacted the Merchant and the Merchant has confirmed that the made reservation will be cancelled.
By accepting these General Terms, the User is obliged to be correct to the Merchant in cases where they request the use of services offered by the Merchant. If a User makes a reservation and subsequently refuses to use the Merchant's services, the User agrees that they have the right to cancel it within 24 hours before its start. Otherwise, the User is obliged to pay the Merchant for the service, and if an online payment is made, the User is aware and accepts with these General Terms that the amount for the reservation will be transferred to the Merchant and will not be refunded.
In cases where weather conditions are bad, the User who made a reservation is obliged to contact the Merchant, and the Merchant must confirm that due to bad weather conditions the made reservation is cancelled.
In case of multiple requests and refusal of a requested service by the User, without notifying the Merchant, Courtly has the right to block the access of the disloyal User to the Courtly application.

VI. Rights and Obligations of Merchants

To use the Courtly application, the Merchant agrees that they must make an initial registration of the Courtly application, entering the necessary data for the commercial facility and the company or person. With this registration, the Merchant declares that the data they enter is correct, and that they have the right to perform this registration.
After registration, the merchant can use the Courtly mobile application on any of their devices - computer, laptop, tablet.
After registering their profile, the Merchant can at any time activate any of the inactive services by contacting a representative of the Application and stating their desire. In the service itself and in the confirmation email, it is clearly indicated whether the service is free or paid with a monthly subscription. The subscription for paid services starts from the date of the email confirmation.
After registration and activation of one or more services in the Application, the Merchant is obliged to work with Courtly in such a way that their clients are adequately served. This may include, without exhausting the actions: logging into the system, confirming or rejecting a requested reservation.
In case of a made and confirmed reservation/order from a client, the Merchant is obliged to accept and serve their client at the specified time and place. If this is not possible, the Merchant must notify the User in a timely manner.
The Merchant is obliged to use Courtly's digital schedules as the sole means of managing the services provided.

VII. Personal Data

The User agrees that "Courtly" Ltd. processes their personal data in compliance with the provisions of Bulgarian legislation, guided by its Privacy Policy, which is available to the User in the Courtly application. The User declares that they have familiarized themselves with Courtly's Privacy Policy and accept it.
Users and Merchants declare that the data they provide in the registration process in the Courtly application is true and complete.
The User has the opportunity to register in the Courtly application with their public profiles from Facebook or Google, by completing the necessary information in the "Application Settings" section. The User is responsible for keeping the information about their accounts from disclosure to third parties.
The Merchant registers in the Application with email and password, with which they create an administrative account, through which they have access to all information about their facility. The Merchant has the opportunity to enter detailed data about the facility in which they operate. The Merchant is responsible for keeping the information about their account from disclosure to third parties.
By registering in the Courtly application, each of the parties - User and Merchant, gives their consent necessary for the operation of the Application and for the provision of a service from Merchant to User.

VIII. Intellectual Property

All elements in the Courtly application, including but not limited to: trademarks, logos, images, controls, program code, audio, video, interfaces, texts, etc. belong to "Courtly" Ltd. and are subject to protection under the Copyright and Related Rights Act.
Users and Merchants are obliged not to perform actions that may modify, damage, block or decompile the operation of parts of the Application or the entire Application.

IX. Warranties and Limitation of Liability

"Courtly" Ltd. solely maintains the Courtly application, providing the possibility for communication between User and Merchant. The Courtly application transmits electronically clearly defined and defined declarations of will from User to Merchant and from Merchant to User regarding their intentions and future actions. We do not check and do not control in any way the communication between the two parties. Responsibility and obligation of the active party: User or Merchant is to fulfill what was promised to the other party.
We from "Courtly" Ltd. take constant care to ensure the operability of the Application and the high quality of our services, but Courtly services are provided as is, without warranties that they will be continuous, timely, secure or error-free.
"Courtly" Ltd. is not liable in the following cases:
1. For damages caused by incorrect behavior by a User towards a Merchant or by a Merchant towards a User;
2. For damages caused by other websites, accessible through referral from our website to other websites;
3. For poor quality services provided by a Merchant to a User;
4. For entering false or misleading information or information that violates the copyright of a third party;
5. In case a User or Merchant allows a third party to use and abuse their account;
6. For any damages incurred due to lack or interruption of access to the website and services provided by Courtly.
"Courtly" Ltd., its managers, employees and suppliers are not liable to Users and Merchants for any incidental, consequential or punitive damages, including those arising from loss and/or use of data or profit.

X. Personal Data Policy in Courtly

As a personal data administrator, "Courtly" Ltd. strictly adheres to legal and regulatory provisions regarding the collection and processing of personal data. Our obligation as a personal data administrator is to comply with legal provisions in the processing of your personal data and to take all possible measures for their protection.

With this document, we inform you about the processing of your personal data, about the rights related to personal data protection that you have under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation - GDPR).

What personal data we process
Before explaining what personal data the Application processes, we will briefly explain what the law understands by "personal data" and "processing of personal data".
Personal data - means any information relating to an identified natural person or a natural person who can be identified ("data subject"); a natural person who can be identified is a person who can be identified, directly or indirectly, in particular by means of an identifier such as a name, identification number, location data, online identifier or by one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Processing of personal data - means any operation or set of operations performed on personal data or a set of personal data by automatic or other means such as collection, recording, organization, structuring, storage, adaptation or modification, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
General information that we from Courtly process includes personal information such as: names, your photo, address, email address, gender, age, date of birth, phone number and other data.
In addition to the above data, Courtly processes data related to your identification as an athlete, in order to analyze your preferences and direct you to a suitable partner and/or club. This data includes data on preferred playing surface; right or left hand you use when playing tennis; data on how long you have been playing sports; frequency of sports; favorite club, as well as any information you provide at your discretion in the "comment about yourself" field.
Information about the personal data administrator and the data protection officer
A personal data administrator is the main subject in the personal data protection system, who determines the need for processing personal data and controls the processing operations. A personal data administrator can be a natural or legal person, as well as a public body.
In the Courtly application, the personal data administrator is a legal entity, and below you can find detailed information about the administrator:
Administrator – "Courtly" Ltd., UIC 208395220
Registered office and management address: "Hristo Botev" Blvd. 117, Sofia 1303
e-mail: [email protected]
Website: courtly.me
Data Protection Officer - is a person who assists the personal data administrator and monitors the lawful and appropriate processing of personal data.
The Data Protection Officer in the Courtly web application is [email protected].
Their coordinates are as follows:
Correspondence address: Sofia 1303, "Hristo Botev" Blvd. 117
e-mail: [email protected]
For what purposes we process your personal data
Courtly processes your data on the basis of your consent. For example, by registering in the Courtly application, you give consent for the data you provide to be processed by the Administrator. The processing is within the scope and for the purposes set out in the consent given by you. This means that we will not process your data outside the purposes for which the Application was created, namely - to find a partner and/or make an online reservation.
It should be noted that Courtly may process your data for the performance of a legal obligation, as well as in the performance of a task in the public interest. In these cases, we are legally obliged to assist various state bodies in the performance of their functions. For example, a state body may oblige us to provide assistance by disclosing personal data for the purpose of preventing or detecting a crime.
Your rights
The General Data Protection Regulation gives you a number of rights that you can exercise. In this section you can see a brief description of these rights, as well as under what conditions you can exercise them:
Right of access - this is your right to ask us everything that interests you about your personal data (what they are, how they are collected, where they are stored, etc.).
How to exercise your rights from the previous section
To exercise any of your rights, please send an application to the following email address of our Data Protection Officer: [email protected]
The application must contain the following information:
- Brief information about you, through which we can identify you;
- To state the rights you wish to exercise.
Upon submission of a request to exercise any of the rights specified in the previous section, our Data Protection Officer will provide information about the actions taken within one month of receiving the request.
Who may have access to your personal data
Within Courtly, your data is received by those employees of the administrator who need it to perform the functions of the application. Courtly may disclose your data to our partners (sports clubs) when this is necessary for the operation of the Application and for the provision of a service to you by our partners.
It should be noted that the partners we work with (sports clubs) are also personal data administrators and they are responsible for the processing and storage of your data to which they have gained access through the Application. To obtain more information on how our partners store your personal data and to exercise your rights arising from the General Data Protection Regulation, you should contact the individual sports clubs.
Courtly may disclose your personal data to third parties only if you express consent for this, as well as in the performance of a legal obligation or in the performance of a task in the public interest. what is meant by "performance of a legal obligation" and "performance of a task in the public interest".
Retention period for personal data
In compliance with the principles of the General Data Protection Regulation, "Courtly" Ltd. stores your personal data for a period with minimum duration relative to the pursued purposes. For example, if you delete your profile in the Courtly application, the Administrator will store your data while your profile is active. Upon deletion of your profile, "Courtly" Ltd. deletes all your personal data. For more information regarding retention periods, you can send an inquiry to our Data Protection Officer at the correspondence addresses specified in item 2.

XI. Courtly Cookie Policy

This policy relates to cookies from the Courtly application. When you visit for the first time, we will ask you to accept the use of "cookies" in accordance with the terms of the Courtly cookie policy. By using the Courtly application and accepting these rules, you agree that we use "cookies" in accordance with the policy in the Courtly application.

What are "cookies"?
The term "cookies" is used conditionally and covers various technologies for storing data on the user's device, such as local storage, SDK components, device identifiers or other similar technologies. They are used to support the proper functioning of the Courtly application, to preserve user settings and preferences, as well as to provide a better and personalized user experience.
These technologies represent small amounts of data that are stored locally on your mobile device or tablet. They do not contain software programs, viruses or malicious code and do not provide access to the content or information stored on the device outside the Application itself.
What are "cookies" used for?
These files make it possible to recognize the user's device and present its content in the appropriate way, adapted to the user's preferences. Cookies provide the user with a pleasant experience during navigation in the application and help Courtly to offer services suitable for users. They are also used in the preparation of anonymous statistics that help us understand how a user prefers to use our web pages, allowing us to improve their structure and content, excluding the identification of the user's identity.
What "cookies" do we use?
Courtly uses two types of cookies - session and fixed. The former are temporary files that remain on the user's device until the end of their user session or until the application is closed. Fixed files remain on the user's device until they are manually deleted by the User.
How are cookies used by Courtly?
"Cookies" are used for the efficiency of the Courtly application. These "cookies" allow the collection of information about how visitors use the Courtly application. All information that these cookies collect is summarized and anonymous. It is used only to improve the functioning and operation of the Courtly application. Functional "cookies" are used in the Courtly application, which allows remembering the information you have entered, or making your choice, and offering better features. The Courtly application may contain links to other websites, for example Facebook. These other websites, services and applications may set their own "cookies" on users' mobile devices, collect data or require personal information.
Do "cookies" contain personal data?
By themselves, cookies do not require personal information to be used and do not identify the identity of users. Personal data collected when using cookies may be collected only to facilitate use by the user. This data is encrypted in a way that does not allow unauthorized persons to have access to it.
Blocking "cookies".
The Courtly mobile application may use technologies functionally similar to "cookies" (including but not limited to local storage, software development - SDK, or device identifiers) for the purpose of improving the user experience, analyzing application usage and providing personalized content.
The user has the opportunity to manage the use of these technologies through the settings of their mobile device or through the application settings menu. Depending on the operating system and device version, these settings may allow limiting or disabling data storage, as well as receiving a notification when attempting to collect or store information.

XII. Other

"Courtly" Ltd. reserves the right to make changes to the Application or to the General Terms, for the purpose of improving and developing the Application, without undertaking the obligation to notify Users and Merchants in advance, when this does not affect the usual way of using services by them. In cases where Users and Merchants will be significantly affected by upcoming changes to the Application, "Courtly" Ltd. will make every effort to send advance notice to all registered Users and Merchants in the Courtly application, within a reasonable time before the changes themselves.
The parties agree that these General Terms, confirmed in the mobile Application, are considered concluded and valid and have the same legal effect as their paper-signed version. The General Terms are considered accepted by the User when they register in the Courtly application, as well as upon each subsequent entry into the application. The General Terms are a binding document for both Parties together with the legal consequences arising therefrom.
In case any of the provisions of these General Terms contradicts the normative acts in force on the territory of the Republic of Bulgaria or for any other reason becomes partially or completely invalid, the remaining provisions will remain in full force.
The parties will resolve disputes that arise through negotiations, and if it is impossible to reach an agreement, disputes between them will be referred to the competent Bulgarian court.